Are you our next Customer Success Manager for US?

Contract TypeFull-time
CompensationFrom 2000 €
LocationBratislava / Remote

Hello from Vestberry! 👋🏼

Vestberry is on the hunt for a dedicated Customer Success Manager who will cater to our U.S. clients from Slovakia, navigating the challenges of a different timezone. This pivotal role includes everything from client support, training initiatives, and implementation strategies to cultivating and preserving long-term client relationships.

Our Team’s Ethos: Lead with Vision, Succeed Together. At Vestberry, we genuinely believe that with the proper support and collaborative spirit, we can drive both individual and collective success. By joining our customer success team, you’ll be immersing yourself in a diverse, goal-driven community, all aimed towards crafting excellent client experience.

Your Role & Responsibilities:

  • Client Relationship Management: Oversee the entire lifecycle of both existing and new clients, from seamless onboarding to ongoing relationship management.
  • Proactive Solutions: Stay ahead of the curve by anticipating client needs and concerns, preventing potential escalations or churns. 
  • Training & Development: Master the nuances of Vestberry’s offerings and empower our clients to become proficient users, ensuring they gain maximum value from our platform. You become the expert of Vestberry products and then transfer the knowledge to our clients. You become an expert in explaining how to use the product with the primary goal of making the clients power users of our platform. 
  • Project Implementation: Strategically plan and execute client-specific projects, allocating resources where necessary.
  • Client Insights: Dive deep into understanding our clients’ businesses, addressing their unique needs and queries.
  • Data Analytics: Examine and interpret client datasets, identify anomalies, and provide actionable insights.
  • Inter-departmental Collaboration: Foster strong ties with internal teams, from product to sales and marketing, ensuring all-round client success.
  • Mentoring: Offer guidance and expertise to the budding talents within the customer success team – such as Customer Data Analysts.

What we look for in ideal candidate:

  • Analytical & Strategic: Excel in drawing deep insights from challenges and crafting efficient solutions.
  • Detail-Oriented: Ensure no critical aspect is overlooked, ensuring project success.
  • Grace Under Pressure: Thrive in demanding situations, maintaining poise and efficiency.
  • Communicative: Possess stellar written & verbal English proficiency. Knowledge of an additional language is a bonus.
  • Financial Acumen: Understand core financial documents like P&L, Balance Sheets, and Income Statements.
  • Team Player & Self-Starter: Flourish both independently and within team settings.
  • Innovative Mindset: Embrace out-of-the-box thinking, consistently aiming for process enhancement.
  • Ability to effectively troubleshoot issues, provide solutions, and address client concerns efficiently within a fintech startup setting.
  • Ever-Evolving: Relish the dynamic nature of startups, always eager to adapt, learn, and innovate.

Our Core Beliefs:

  • Every individual should own and take full responsibility for their projects.
  • Professionalism is key, but it’s essential to maintain a light-hearted spirit.
  • We prize adaptability in our fast-moving environment.
  • Above all, we value honesty, bravery, and a dash of wit.

Join us in redefining the boundaries of client success!

👉 Want to know more?

Watch this 2 min interview with Natalia, our Head of Customer Success.

Contract TypeFull-time
CompensationFrom 2000 €
LocationBratislava / Remote

Tech stack

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Why Vestberry

We believe Vestberry is an opportunity to work on a successful local project in the fintech sector with clients worldwide. It’s still “just work,” and we try not to take ourselves too seriously, but we place importance on creating an environment where we can enjoy ourselves most of the time.

For the last four years, we’ve been building a fintech analytical tool that’s helping Private Equity & Venture Capital companies manage $6+ billion 💸 invested in 1 000+ companies who are trying to solve the world’s most pressing challenges, from climate change to mental health. 🌍

We are on track to become the industry’s standard for portfolio management 🚀 thanks to customers like Atomico – the 2nd largest venture capital firm in Europe, which invested in companies like Wolt, Skype, and Stripe. 

To reach our ambitious but attainable goals 🌟 we have tripled the size of our team in the last 18 months, and we continue to grow. Our efforts are backed by angel investors from Slovakia, Scandinavia, and Malaysia. Among them, you can find Martin Hauge, one of the first investors in Spotify, or Pekka Mäki, managing partner in 3TS Capital Partners. 

Benefits & Perks

Pet-friendly colleagues

Most of our colleagues do have a dog or other animal pet. We even have a #cutenessoveload channel on Slack where you share your cute pet moments.

On-site coffeeshop

Need a coffee break? The Spot Cowork has an on-site coffee shop with great coffee and various snacks. And the best part is tha the coffee is free!

Great office location

We have a private office within The Spot Cowork in Bratislava's new downtown, Sky Park. Our office is easily accessible by public transport or bike and has tons of places to go for a tasty lunch or dinner.

Plants all around

Forget about the concrete jungle and unwelcoming office buildings. In the Vestberry office, there are more plants than people. Welcome to our jungle.

Flexible office setup

We do not tend to limit you on where you work from. We are always excited to catch up in person from time to time in the office, but you know where your feel most productive. The setup might vary based on the position & team setup.

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Full Office
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Hybrid
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Full Remote

Exciting future colleagues

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Marek ZamecnikCEO & Co-founder
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Sheetal PhilipHead of Business Dev.
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Martin BajanekBusiness Dev. Manager
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Zuzana MalikRevenue Operations Manager
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Andrej JurgaBusiness Dev. Manager

Quick hiring workflow

7-14 business days from CV review to offer

Step 1

1-on-1 intro interview with People team

Step 2

Logical & Personality test

Step 3

1 Skill assessment via an assignment with mutually agreed delivery date (1-7 days)

Step 4

Final interview with a Senior team member

Step 5

Official offer

Ready for next step?

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