Company Updates
Mar 06, 2023

Customer Success Team Launches Knowledge Hub!

At Vestberry, we are always looking for ways to improve our platform and enhance the user experience. That’s why we are thrilled to announce the launch of our new Knowledge Hub, a centralized hub of information designed to help you become an expert user of our portfolio management platform. Our Customer Success team has been working tirelessly to create a comprehensive library of guidelines, FAQs, and tutorials (coming soon) to help you maximize the benefits of using the platform.

“My team and I are always looking for ways to enhance the user experience and offer better customer service. Our recent launch of the Live chat and Knowledge Hub are just the beginning of our ongoing efforts to provide the best possible service to our users.
We are exploring ways to offer more personalized support, such as video tutorials and one-on-one training sessions. We also want to expand our communication channels to ensure that users can reach us through their preferred method. Our ultimate goal is to provide a seamless and enjoyable experience.”
explained Natalia JAMBOROVA, Head of Customer Success & Support @ Vestberry
.

The Knowledge Hub is an essential tool for users who want to take their Vestberry experience to the next level. With easy access to information, you can quickly refresh your memory on specific features or learn about hidden gems that you might have missed. By dedicating your time to learning more about our product, you will understand the logic behind each component, making it easier to navigate and maximize the benefits of the platform.

Our goal with the Knowledge Hub is to provide practical use cases and firsthand experiences to help you achieve better adoption of our product. By sharing best practices gained over the years working with our clients, we aim to provide step-by-step guidelines to make the platform more user-friendly and enjoyable to work with. We believe that the Knowledge Hub will be a valuable resource for our users, providing them with the knowledge they need to make the most out of Vestberry.

Author

Vestberry

Vestberry is building a fintech analytical platform helping Venture Capital and Private Equity investors manage their capital smarter, allowing them to invest in companies who strive to solve the world’s most pressing challenges, from climate change to mental health. With Vestberry, our clients increase team productivity significantly, streamline internal processes, and can make better investment decisions faster. As a result, Vestberry brings clients a competitive advantage, both in terms of speed & quality of investment decisions and also the potential to attract increasingly data-oriented investors.

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