Vestberry, a leading portfolio management platform, has recently launched live chat on its platform. This new feature allows users to easily reach out and talk to the support team, providing them with real-time assistance for any inquiries or issues they may have. The addition of live chat is part of Vestberry’s ongoing efforts to enhance the user experience and offer better customer service.

Quick response

The benefits of live chat on Vestberry’s platform are numerous. Firstly, it provides users with an efficient and convenient way to get in touch with the support team. Rather than having to call or send an email and wait for a response, users can quickly access the live chat from any dashboard on the platform and get the help they need right away. This can save users time and effort, making their experience with Vestberry more streamlined and hassle-free.

Personalized support

Secondly, live chat enables more personalized and tailored support. With instant access to a support team member, users can get more personalized and targeted advice based on their specific situation. This can lead to faster problem resolution and a more satisfactory user experience. Lastly, live chat can also help reduce user frustration and increase user satisfaction.

By providing quick and efficient support, users are more likely to have a positive impression of Vestberry and continue using the platform for their portfolio management needs. Overall, adding live chat is a welcome improvement to Vestberry’s platform and demonstrates the company’s commitment to providing the best possible user experience.

User satisfaction

Conversation rating score – 98 % out of 100 %

Average response time – 4.2 minutes

Conversation replied (vs. started) – 100 %