Are you our next Customer Support Specialist?
Hello from Vestberry! 👋🏼
Vestberry is on the hunt for a dedicated Customer Support Specialist who will help our clients solve product related questions and get oriented in our tool.
About Vestberry
Vestberry is a portfolio intelligence platform used by modern venture capital firms to manage their investments, track performance, and make better, data-informed decisions. We help VC teams move beyond spreadsheets replacing complexity with clarity.
We’re a fast-growing, product-led company backed by top fintech founders and investors. Our clients manage billions, and our footprint is expanding across Europe and into the U.S.
Why This Role Matters
Customer Support is not a ticket machine here, it’s a core part of our customer experience. As our Customer Support Specialist working EMEA hours, you’ll be the first to respond when a portfolio manager is stuck, an analyst is confused, or a CFO needs help reconciling data.
You’ll be the voice of calm in moments of uncertainty, guiding clients to solutions, sharing product knowledge, and helping our team turn feedback into a better product.
What You’ll Do
- Troubleshoot technical questions from VC clients via Intercom, email, or screen recordings always with clarity, empathy, and accuracy.
- Handle data-related requests (Excel/CSV imports, mismatches, or reconciliation issues) with structured thinking and a detail-oriented mindset.
- Maintain and improve our Knowledge Base with clear, easy-to-follow help docs.
- Track and uphold our key support metrics: fast first replies, high satisfaction scores, and low reopen rates.
- Escalate product issues thoughtfully and collaborate closely with our Success, Product, and Engineering teams.
- Stay on top of product changes and be the expert clients trust when something breaks, doesn’t make sense, or needs explaining.
What You Bring
- Strong written and spoken English (C1 level or higher).
- Excellent problem-solving skills, you’re methodical, curious, and calm.
- Solid Excel/Sheets proficiency, basic formulas, filters, and formatting should feel natural to you.
- You’re proactive and customer-first in your thinking, solving the problem is more important than closing the ticket.
- You’re excited to work independently in a remote-first team and comfortable learning in an evolving product environment.
Nice to have:
- Experience in SaaS, fintech, or a support/ops role at a tech company
- Familiarity with the venture capital or private markets industry
- Experience maintaining help centers or writing support documentation
What We Offer
- 🏡 Remote-first team with flexible working hours
- 💶 Competitive salary
- 🌍 Team offsites
- 📚 Annual learning & development budget
- 🚀 A product you’ll be proud to support, with real impact on the VC ecosystem
What to Expect from Our Hiring Process
- Intro Interview with our External HR Partner
- Interview with your future peers (Sr. CS + Support Specialist)
- Practical challenge (email triage + Excel assignment)
- Final conversation with our Head of Customer Success
Our process is fast and transparent, typically completed within 2-4 weeks
Tech stack
Why Vestberry
We believe Vestberry is an opportunity to work on a successful local project in the fintech sector with clients worldwide. It’s still “just work,” and we try not to take ourselves too seriously, but we place importance on creating an environment where we can enjoy ourselves most of the time.
For the last four years, we’ve been building a fintech analytical tool that’s helping Private Equity & Venture Capital companies manage $6+ billion 💸 invested in 1 000+ companies who are trying to solve the world’s most pressing challenges, from climate change to mental health. 🌍
We are on track to become the industry’s standard for portfolio management 🚀 thanks to customers like Atomico – the 2nd largest venture capital firm in Europe, which invested in companies like Wolt, Skype, and Stripe.
To reach our ambitious but attainable goals 🌟 we have tripled the size of our team in the last 18 months, and we continue to grow. Our efforts are backed by angel investors from Slovakia, Scandinavia, and Malaysia. Among them, you can find Martin Hauge, one of the first investors in Spotify, or Pekka Mäki, managing partner in 3TS Capital Partners.
Benefits & Perks
On-site coffeeshop
Need a coffee break? The Spot Cowork has an on-site coffee shop with great coffee and various snacks. And the best part is tha the coffee is free!
Great office location
We have a private office within The Spot Cowork in Bratislava's new downtown, Sky Park. Our office is easily accessible by public transport or bike and has tons of places to go for a tasty lunch or dinner.
Plants all around
Forget about the concrete jungle and unwelcoming office buildings. In the Vestberry office, there are more plants than people. Welcome to our jungle.
Flexible office setup
We do not tend to limit you on where you work from. We are always excited to catch up in person from time to time in the office, but you know where your feel most productive. The setup might vary based on the position & team setup.
Exciting future colleagues
